You can get a 100% Money Back Guarantee on any item purchased from us ONLINE within 30 days. So shop easy with us.
We hope you will love your HB Cosmetics skincare purchase and to give you peace of mind we will give you a full 30 day money back guarantee if something you buy from us online doesn’t delight you.
We will refund you in full or offer you an exchange for a product of your choosing (if there is a difference in price we let you know if we need to refund or charge e.g. you as would be the case if you want to exchange the product for a more expensive one).
We will not refund/exchange where the customer has previously received a sample or previously purchased the item in question, which we think is only fair.
We do ask that customers returning products give us feedback as to why they were unhappy with the product in question – this makes you a very important part of our quality control. It’d really help us if you could email email@example.com and use the subject title Not For Me thanks, that way we can prioritise your needs. If you’d like to talk to us about it then please ring + 353 861744265. We will aim to have your needs addressed quickly as possible.
We do recommend that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit as the goods are sent at your risk and at your own expense. (The reason we ask you to pay for the return postage costs is because we have already paid to send you the products in the case where free delivery was applied and where shipping was charged we absorbed a significant part of the postage costs which we don’t pass on in full to our customers).
NB. Please note that we do not give refunds on items returned after 30 days.
Thankfully it doesn’t happen often but sometimes packages arrive in less than perfect condition. Where your order is presented to you with obvious signs of damage we recommend that you DO NOT accept it from the courier and let them take it back. Ideally take some photos of the parcel showing the damage. However do not rely on the courier to contact us, you should follow up and contact us as soon as possible so we can organise another order to be sent out to you, if that’s the best option.
It is important that each item is carefully and thoroughly inspected by you or your authorized person immediately upon delivery. Sometimes you might accept and sign for an order and then find an issue arises that you hadn’t first noticed. That’s okay but please contact us as soon as possible so we can follow up with the courier or the party at fault as quickly as possible.
Email firstname.lastname@example.org or ring Ireland + 353 861744265. Providing us details and sending us pictures (from a mobile phone is fine) of the damage in question, is really useful. Once we have these details we will be in touch with you with instructions as to how you can return the damaged/faulty items to us.
In the case of damaged/faulty goods we will of course, cover the cost of returning the items to us, this is at our discretion and is agreed by us in advance of you returning us the items in question.
We do recommend that you use registered post or recorded delivery when returning goods. Please ensure that it is packed and labelled carefully.
Damaged goods can be returned to the following address:
Solo Beauty Studio
15 Clonmagadden Park,
Please note that replacements for damaged goods will not be dispatched until the original item has been received by us. This does not affect your statutory rights.
Please note that we do not give refunds on:
on Damaged items not notified to us within 24 hours of delivery
or Items returned after 30 days
In the unlikely event that you haven’t received your order within the delivery guidelines we’ve given please email email@example.com with your order number and we will immediately get on the case and keep you informed as to where your order is. If its got lost on its way to you then we will send you out another order asap.